Privacy Policy

1. Who We Are

j55 Casino ("j55," "we," "us," or "our") operates the online gaming platform accessible at j55.club, providing casino games, sports betting, live dealer tables, and related entertainment services to players in the Philippines. j55 is the data controller responsible for the personal information collected through the Platform.

We are committed to protecting the privacy and security of all personal data entrusted to us. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of your personal information, and sets out your rights under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account or using the j55 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Personal Data We Collect

j55 collects the following categories of personal data from players and visitors:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and betting patterns.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies.
• Communications Data: Records of your correspondence with j55 customer support, including live chat transcripts and email exchanges.
• KYC Verification Data: Copies of government-issued photo ID, proof of address documents, and selfie verification images submitted during account verification.

3. How We Collect Your Data

j55 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification and fraud prevention data from KYC service providers; payment data from GCash, PayMaya, and banking partners; and publicly available information used for compliance purposes.

4. How We Use Your Personal Data

j55 uses your personal data for the following purposes:

• To create, manage, and maintain your j55 account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and deliver relevant promotions and bonuses.
• To send you service-related communications, including account notifications and security alerts.
• To comply with our legal and regulatory obligations under Philippine law.
• To analyse Platform usage and improve our services, games, and user experience.
• To enforce our Terms & Conditions and other applicable policies.

j55 will not use your personal data for purposes incompatible with those stated above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

j55 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management and transaction processing.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and gaming regulatory obligations.
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

j55 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML services: Providers that assist j55 in detecting and preventing fraudulent activity and money laundering.
• Game software providers: Licensed game developers whose software powers the j55 Platform, who may receive limited technical data necessary for game operation.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, including the National Privacy Commission (NPC) and relevant gaming regulators.
• Professional advisers: Lawyers, auditors, and consultants bound by confidentiality obligations.

All third-party service providers are contractually required to process your data only for specified purposes and in accordance with applicable data protection laws.

7. Cookies & Tracking Technologies

j55 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse Platform usage.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotions. These are only set with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Data Retention

j55 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC verification documents are retained for the duration of your account and for five (5) years thereafter.
• Customer support communications are retained for three (3) years.
• Technical and analytics data is retained for up to two (2) years.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

9. Data Security

j55 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the j55 Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j55 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by j55:

• Right to be informed: The right to know how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data j55 holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

11. Children's Privacy

The j55 Platform is strictly intended for individuals aged 21 years and above. j55 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

j55 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you via the Platform or by email to your registered address prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact j55's Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the j55 Platform

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your data privacy concern.